Feeds

Ofcom probes O2 billing blunder claims

Not-so-free minutes

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

O2 - the UK mobile operator that's prepared to go to court if anyone messes with its bubbles - is once again fending off allegations that it has been ripping off its punters.

In September, O2 was forced to dismiss allegations that its billing system was up the creek and that it was overcharging customers of its mobile phone service. The claims were made by mobile reseller OpenAir, which alleged that O2 charged punters for "free minutes" that were supposed to be part of punters' call tariff plans.

Now, OpenAir has submitted a 67-page report to communications regulator Ofcom detailing its accusations. According to the Financial Times, Ofcom asked OpenAir for the report and has now asked O2 to respond. The newspaper cites one example from the OpenAir report where one company was billed a whopping £28,000 a month for running 125 O2 phones. The bill should have been less than £1,000, said OpenAir.

The matter has also been picked up by Labour MP Brian Donohoe, who wrote to O2 boss Peter Erskine in September "with great concern that you are overcharging customers for call charges due to simple miscalculation errors by your computer system".

Wrote Mr Donohoe: "I have been contacted by one customer who has just found that they have been overcharged for at least nine months in the last year, and I am appealing for more customers to check their bills and come forward if they find a similar pattern. In one case a customer was charged almost £10 more a month than they should have been."

No one from O2 was available for comment at the time of writing although the company has previously denied that it overcharged punters. ®

Related stories

O2 sues 3UK over ad bubbles
O2 in SMS contraception harassment rap
MP fingers O2 in overcharging rumpus
O2 denies 'overcharging' phone users

Remote control for virtualized desktops

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.