Feeds

IT managers hate buggy software

Shock results from small survey

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Pressure to get to market at the lowest possible cost means that much software is released too early and in an unfinished and untested condition. This, according to The Corporate IT Forum (tif), is the view of three-quarters of its members, many of whom are senior IT managers and directors across Europe.

Although tif has around 3,000 subscribers, only 66 responded to this particularly survey, making it tricky to draw any solid conclusions from the results. Unless IT managers are a particularly homogenous breed, which is not something we are prepared to assume.

However, the vast majority (we calculate there were only four dissenters) wouldn't expect software to be perfect on its first release, and would be happy if only proprietary code was free of known vulnerabilities. Terminal optimists, all.

The other main gripe of the research posse is the tendency of IT suppliers to over-egg the pudding. This, they said, created false expectations around what it can accomplish, ease of support (47.5 people), ease of installation (46 people) and performance (43.5 people).

According to tif, the findings indicate a "widening gulf between users and suppliers". Something must done about the "patch-and-mend" culture in software development.

David Roberts, chief executive of tif, says the only way to address the problem is to get talking.

"Corporate IT must not be a testing ground for unfinished products but it's not something that suppliers can fix alone - user attitudes and procurement processes have played a part in where we are today," he opined.

"It is time to start working together more effectively if we are to have any hope of breaking the cycle of suppliers over-promising and users catching every sort of virus but a cold." ®

Related stories

One in three IT workers are Bill's
Brit IT pros pessimistic on spending
IT vendors lose that loving feeling

Providing a secure and efficient Helpdesk

More from The Register

next story
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.