Feeds

'Black box' software probes app crashes

Faster diagnosis, quicker fix

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Application troubleshooting outfit Identify Software claims that deployment of its "black box" recorder software can reduce the time needed to resolve software problems by as much as 80 per cent.

Most support desks currently run an inefficient manual process to tackle software headaches; this means that customers end up with extended (and expensive) periods of downtime. Identify Software's AppSight minimises downtime caused by application problems, by making it easier to pick out what caused the software problem in the first place, the company said

Appsight captures a log of the status of a system up to and around the time of system problems. "It [AppSight] captures the 'scene of crime' where a problem occurred," Aren Modai, VP of European operations for Identify, said. This log can be shared between developers to greatly speed the process of problem resolution.

"You don't have to replicate problems because you have a record. Developers spend half their time resolving probs, so AppSight is of great benefit. Our technology doesn't give developers a fix for problems but it does speed root cause analysis. AppSight is far more effective than in-house tools or brainstorming," Modai said.

The technology won't identify problems that are caused by either network or hardware problems - separate tools are required. But AppSight can help pinpoint software problems, which often prove the most difficult to isolate and resolve. It enables developers to follow transactions giving them a "visibility into applications", according to the company.

Although described as a "black box recorder" for software applications, Identify's AppSight technology is most often put into play on applications that are already known to be problematic. Few organisations use it to record all the states of a healthy system. Identify's customers are split evenly between banks, whoichtypically use its technology to speed application problem resolution on bespoke ebanking apps, and independent software vendors. AppSight is available for either Microsoft (including .NET) or J2EE software development environments and require minimal configuration in either case, according to Identify.

Modai said the biggest problem facing Identify Software is that there's "very little recognition" for application support as an issue so organisations aren't budgeting for technology that addresses one of the greatest headaches developers face.

"People are used to working the way they are. But by investing in problem resolution technology they can reduce the time it takes to solve problems, saving money and freeing up developer time to create better applications," he said.

Identify Software is a privately-held Israeli company ,with US headquarters in North Carolina. It currently employs 130 people. Many of its senior executives come from Mercury Interactive. ®

Related stories

Linux, the pirate's friend, says Gartner
Busy month for JBoss
On Microsoft's Virtual Server 2005
Jump start your ASP.NET 2.0 development
BEA eases Java development

Beginner's guide to SSL certificates

More from The Register

next story
Be real, Apple: In-app goodie grab games AREN'T FREE – EU
Cupertino stands down after Euro legal threats
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
You stupid BRICK! PCs running Avast AV can't handle Windows fixes
Fix issued, fingers pointed, forums in flames
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
Bada-Bing! Mozilla flips Firefox to YAHOO! for search
Microsoft system will be the default for browser in US until 2020
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.