Feeds

'Black box' software probes app crashes

Faster diagnosis, quicker fix

  • alert
  • submit to reddit

Maximizing your infrastructure through virtualization

Application troubleshooting outfit Identify Software claims that deployment of its "black box" recorder software can reduce the time needed to resolve software problems by as much as 80 per cent.

Most support desks currently run an inefficient manual process to tackle software headaches; this means that customers end up with extended (and expensive) periods of downtime. Identify Software's AppSight minimises downtime caused by application problems, by making it easier to pick out what caused the software problem in the first place, the company said

Appsight captures a log of the status of a system up to and around the time of system problems. "It [AppSight] captures the 'scene of crime' where a problem occurred," Aren Modai, VP of European operations for Identify, said. This log can be shared between developers to greatly speed the process of problem resolution.

"You don't have to replicate problems because you have a record. Developers spend half their time resolving probs, so AppSight is of great benefit. Our technology doesn't give developers a fix for problems but it does speed root cause analysis. AppSight is far more effective than in-house tools or brainstorming," Modai said.

The technology won't identify problems that are caused by either network or hardware problems - separate tools are required. But AppSight can help pinpoint software problems, which often prove the most difficult to isolate and resolve. It enables developers to follow transactions giving them a "visibility into applications", according to the company.

Although described as a "black box recorder" for software applications, Identify's AppSight technology is most often put into play on applications that are already known to be problematic. Few organisations use it to record all the states of a healthy system. Identify's customers are split evenly between banks, whoichtypically use its technology to speed application problem resolution on bespoke ebanking apps, and independent software vendors. AppSight is available for either Microsoft (including .NET) or J2EE software development environments and require minimal configuration in either case, according to Identify.

Modai said the biggest problem facing Identify Software is that there's "very little recognition" for application support as an issue so organisations aren't budgeting for technology that addresses one of the greatest headaches developers face.

"People are used to working the way they are. But by investing in problem resolution technology they can reduce the time it takes to solve problems, saving money and freeing up developer time to create better applications," he said.

Identify Software is a privately-held Israeli company ,with US headquarters in North Carolina. It currently employs 130 people. Many of its senior executives come from Mercury Interactive. ®

Related stories

Linux, the pirate's friend, says Gartner
Busy month for JBoss
On Microsoft's Virtual Server 2005
Jump start your ASP.NET 2.0 development
BEA eases Java development

Reducing security risks from open source software

More from The Register

next story
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Captain Kirk sets phaser to SLAUGHTER after trying new Facebook app
William Shatner less-than-impressed by Zuck's celebrity-only app
Do YOU work at Microsoft? Um. Are you SURE about that?
Nokia and marketing types first to get the bullet, says report
Microsoft takes on Chromebook with low-cost Windows laptops
Redmond's chief salesman: We're taking 'hard' decisions
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Chrome browser has been DRAINING PC batteries for YEARS
Google is only now fixing ancient, energy-sapping bug
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.