Feeds

Bulldog airbrushes 'Best Broadband ISP' logo

ISPA leans on Bulldog

  • alert
  • submit to reddit

Boost IT visibility and business value

Bulldog has quietly airbrushed its precious industry accolade - ISPA's "Best consumer broadband ISP 2004" - until it resolves a backlog of issues that have made life a misery for its customers.

The gong is no longer visible on the ISP's website. And its recorded phone messages - which used to brag about the award - have also be edited to remove all mention of Bulldog being "Best consumer broadband ISP 2004".

Bulldog's decision to remove the logo followed a meeting with industry group ISPA last week. A spokesman for ISPA told us that "we advised Bulldog to remove it from their phone systems", although it seems the ISP went a step further and cut it from its website as well.

Curiously, one of Bulldog's sales team said the logo had been removed because the ISP is "designing a new website so it's been taken off". Either way, the vanishing logo is thought to be temporary. ISPA has already said it will not strip Bulldog of the award, even though more than 400 people have signed a petition calling on ISPA to take action.

Elsewhere, Bulldog customers have become so frustrated with the ISP and the lack of response from the company that they've called the top brass of parent company Cable & Wireless in a bid to get their problems resolved.


One punter who contacted the office of C&W chairman Richard Lapthorne said: "They have said they will look into it and someone will get back to me soon. But that was three hours ago and just like Bulldog, still no word when my broadband connection will be up and running again. It's a bit much to have to ring the chairman to get some answers - but I've tried everything else and this is my last resort." ®

Related stories

Bulldog blames 'admin error' for poor service
ISPA rejects calls to strip Bulldog of award
Hundreds of Bulldog users without broadband - again
Botched migration hits Bulldog users

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
Google's so smart it's discovered SHARKS HAVE TEETH
Congratulations, world media, for rediscovering submarine cable armour
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?