Feeds

Bulldog airbrushes 'Best Broadband ISP' logo

ISPA leans on Bulldog

  • alert
  • submit to reddit

Boost IT visibility and business value

Bulldog has quietly airbrushed its precious industry accolade - ISPA's "Best consumer broadband ISP 2004" - until it resolves a backlog of issues that have made life a misery for its customers.

The gong is no longer visible on the ISP's website. And its recorded phone messages - which used to brag about the award - have also be edited to remove all mention of Bulldog being "Best consumer broadband ISP 2004".

Bulldog's decision to remove the logo followed a meeting with industry group ISPA last week. A spokesman for ISPA told us that "we advised Bulldog to remove it from their phone systems", although it seems the ISP went a step further and cut it from its website as well.

Curiously, one of Bulldog's sales team said the logo had been removed because the ISP is "designing a new website so it's been taken off". Either way, the vanishing logo is thought to be temporary. ISPA has already said it will not strip Bulldog of the award, even though more than 400 people have signed a petition calling on ISPA to take action.

Elsewhere, Bulldog customers have become so frustrated with the ISP and the lack of response from the company that they've called the top brass of parent company Cable & Wireless in a bid to get their problems resolved.


One punter who contacted the office of C&W chairman Richard Lapthorne said: "They have said they will look into it and someone will get back to me soon. But that was three hours ago and just like Bulldog, still no word when my broadband connection will be up and running again. It's a bit much to have to ring the chairman to get some answers - but I've tried everything else and this is my last resort." ®

Related stories

Bulldog blames 'admin error' for poor service
ISPA rejects calls to strip Bulldog of award
Hundreds of Bulldog users without broadband - again
Botched migration hits Bulldog users

Seven Steps to Software Security

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.