Feeds

ISPA rejects calls to strip Bulldog of award

Online petition

  • alert
  • submit to reddit

Top three mobile application threats

Bulldog will not be stripped of its "Best Consumer Broadband ISP 2004" title, regardless of how many people sign an online petition complaining about the provider.

So far, more than 260 have signed a petition calling for Bulldog to lose its award, after complaining that the ISP's broadband service is poor and customer service fails to respond to enquiries.

Message boards at ADSLGuide are littered with comments from customers who say their broadband service isn't up to scratch, with one writing that his 2Mb service is running slower that a standard 512k connection.

Others say they've waited for ages to speak to someone at tech support - only to be cut off before getting through.

The petition calls on ISPA to "remove Bulldog's Status as consumer broadband providor of the year, as we believe it is misleading. In particular the following points: a)Bulldog DSl is not responding to emails sent to customer service and technical support. b) not updating their internet status page in a timely manner. c) making it difficult to report faults due to high call waiting queues."

However, a spokesman for ISPA - the UK's internet trade body behind that award - said it has no plans to strip Bulldog of its title, as it was based on past performances. Instead, he said, unhappy customers should contact ISPA to complain. In fact, a number of people have already done so and ISPA is due to meet Bulldog this week to discuss the issue.

Bulldog continues to apologise for the "ongoing problems with the Bulldog service" and urges customers to be patient.

In its latest statement the ISP said: "Bulldog confirms that essential scheduled work on the Bulldog network is continuing. Bulldog is aware that this work may cause some service issues for a small number of users, and would like to apologise for any ongoing problems with the Bulldog service.

"The work is part of Bulldog's ongoing campaign to introduce greater capacity on its network to ensure a fast and reliable service for all users in the long term, and is part of a scheduled engineering program.

"Bulldog would like to thank its users for their patience while this restructuring is carried out. Bulldog would also like to state that the problems experienced by some users in contacting technical support are currently being resolved, with a further doubling of capacity at the support call centre." ®

Related stories

Hundreds of Bulldog users without broadband - again
Botched migration hits Bulldog users
C&W to throw £85m at LLU

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.