Feeds

ISPA rejects calls to strip Bulldog of award

Online petition

  • alert
  • submit to reddit

Gartner critical capabilities for enterprise endpoint backup

Bulldog will not be stripped of its "Best Consumer Broadband ISP 2004" title, regardless of how many people sign an online petition complaining about the provider.

So far, more than 260 have signed a petition calling for Bulldog to lose its award, after complaining that the ISP's broadband service is poor and customer service fails to respond to enquiries.

Message boards at ADSLGuide are littered with comments from customers who say their broadband service isn't up to scratch, with one writing that his 2Mb service is running slower that a standard 512k connection.

Others say they've waited for ages to speak to someone at tech support - only to be cut off before getting through.

The petition calls on ISPA to "remove Bulldog's Status as consumer broadband providor of the year, as we believe it is misleading. In particular the following points: a)Bulldog DSl is not responding to emails sent to customer service and technical support. b) not updating their internet status page in a timely manner. c) making it difficult to report faults due to high call waiting queues."

However, a spokesman for ISPA - the UK's internet trade body behind that award - said it has no plans to strip Bulldog of its title, as it was based on past performances. Instead, he said, unhappy customers should contact ISPA to complain. In fact, a number of people have already done so and ISPA is due to meet Bulldog this week to discuss the issue.

Bulldog continues to apologise for the "ongoing problems with the Bulldog service" and urges customers to be patient.

In its latest statement the ISP said: "Bulldog confirms that essential scheduled work on the Bulldog network is continuing. Bulldog is aware that this work may cause some service issues for a small number of users, and would like to apologise for any ongoing problems with the Bulldog service.

"The work is part of Bulldog's ongoing campaign to introduce greater capacity on its network to ensure a fast and reliable service for all users in the long term, and is part of a scheduled engineering program.

"Bulldog would like to thank its users for their patience while this restructuring is carried out. Bulldog would also like to state that the problems experienced by some users in contacting technical support are currently being resolved, with a further doubling of capacity at the support call centre." ®

Related stories

Hundreds of Bulldog users without broadband - again
Botched migration hits Bulldog users
C&W to throw £85m at LLU

5 things you didn’t know about cloud backup

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?