Feeds

UK IT heads have the outsourcing blues

Dissatisfied with results, but bravely persevere

  • alert
  • submit to reddit

Security for virtualized datacentres

A survey of British chief information officers reveals that 40 per cent are dissatisfied with their outsourcing projects and 11 per cent were "completely disillusioned" with their projects.

Despite the dissatisfaction 49 per cent of those questioned said they were looking to outsource more projects to India in the coming year. 28 per cent plan to outsource more projects to Asia and Europe. Only nine per cent were extremely happy with their outsourcing initiatives.

Despite the lack of confidence in the beneifits of outsourcing few businesses use proper metrics to measure what benefits they are getting. 42 per cent of respondents said they took a formal approach to measuring performance, 44 per cent said their approach was informal.

David Harrison, managing director of Mercury UK, said: "Although outsourcing is a compelling and inevitable trend, it is in need of closer governance and far better measurement in business terms." He said dissatisfaction from outsourcing stems from higher than expected costs, lower quality software code, poor application performance and applications which do not meet the needs of the business.

The survey was carried out by Mercury Interactive and spoke to 50 senior IT executives at UK companies. ®

Related stories

National Savings jobs to India to cost UK £25m, says union
5000 Swansea staff to vote on strike
Siemens faces outsource protest strike

Secure remote control for conventional and virtual desktops

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.