Feeds

MP fingers O2 in overcharging rumpus

Calls on users to check their bills

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Labour MP Brian Donohoe has written to the boss of O2 concerning allegations that the mobilephoneco has been overcharging its punters.

According to the The Mail on Sunday, the MP for Cunninghame South has been contacted by a number of people who claim they've been ripped off by the mobile operator.

In a letter to O2 boss Peter Erskine, Mr Donohoe says he is writing "with great concern that you are overcharging customers for call charges due to simple miscalculation errors by your computer system."

Said Mr Donohoe: "I have been contacted by one customer who has just found that they have been overcharged for at least nine months in the last year, and I am appealing for more customers to check their bills and come forward if they find a similar pattern. In one case a customer was charged almost £10 more a month than they should have been."

Indeed, The Register has received a number of emails from readers who also claim they have been wrongly billed by O2. In many cases punters have been charged for calls that were supposed to have been included in their call plans.

No one from O2, which has more than 13m customers in the UK, was available for comment at the time of writing. However, last week a spokesman for O2 denied that the company had overcharged customers.

"O2's billing processes are regularly audited by independent third parties and overseen by the industry regulator. O2's billing accuracy is within industry standards and there has never been any evidence or concern that millions of customers might be overcharged," he said. ®

Related stories

O2 denies 'overcharging' phone users
4,000! BT! Yahoo! punters! get! double! billed!
O2 billing blunder cuts off thousands

Remote control for virtualized desktops

More from The Register

next story
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Ofcom snatches 700MHz off digital telly, hands it to mobile data providers
Hungry mobe'n'slab-waving Blighty swallows spectrum
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.