Feeds

BT broadband crash toll rises to 10,000

Telco working to clear upgrade backlog

  • alert
  • submit to reddit

Gartner critical capabilities for enterprise endpoint backup

Some 10,000 people were hit by BT's "systems failure" on Monday delaying orders for people hooking up to broadband.

A spokeswoman for the UK's dominant fixed-line telco was still unable to say how many of the 10,000 were left without broadband access because of the problem.

For new broadband punters, the outage would have simply resulted in a delay in getting DSL. For existing users looking to regrade from 512k to 1Mb, the glitch meant they were left without broadband for several days as they were disconnected from their existing service but not reconnected to the higher speed package.

The systems failure has now been resolved and BT is working to clear the backlog of orders, although at this stage there is no estimate as to when the work will be completed.

BT is expected to email ISPs later today with an update on the situation. ®

Related stories

Systems failure hits BT broadband upgrades
Hundreds of Bulldog users without broadband - again
4,000! BT! Yahoo! punters! get! double! billed!

Boost IT visibility and business value

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.