Feeds

Systems failure hits BT broadband upgrades

'Thousands' moving to 1Mb service left unplugged

  • alert
  • submit to reddit

Boost IT visibility and business value

"Thousands" of UK ADSL users upgrading to a 1Mb service have had their broadband connection cut off because of a systems failure at BT.

At this stage it's not known exactly how many people upgrading from 512k to 1Mb have been hit by the snafu but some readers tell us that when they contacted BT tech support they were told that "thousands" had been caught up in the mess.

One reader who contacted us yesterday after his broadband connection had been down for more than 24 hours told us: "Since jacking up the line to 1Mbit, I've had no broadband connection 'whatsoever' now for 26 hours, with BT passing me between and betwixt technial and order management, whose estimates of when it all might be fixed range from 10 am yesterday morning, to perhaps today, or maybe tomorrow."

Another told us: "What a joke. No one knows what's going on."

Details are still sketchy but it seems that BT Wholesale suffered a "systems failure" on Monday that created a backlog of orders for punters looking to regrade their xDSL services from 512k to 1Mb. The systems failure would have affected all ISPs and their customers looking to regrade earlier this week.

Normally, the switchover is only meant to result in a downtime of around 30 minutes as punters are disconnected from their 512k service and reconnected to the faster service. As a result of the glitch, though, punters were disconnected from their 512k service - but not reconnected to the faster one.

As a result these users have been without broadband for the last 48 hours or so.

A spokeswoman for BT Wholesale said that it was still working to clear the backlog of orders. At this stage she was unable to say how many people had been caught up in the mess, and how many had been left with no broadband. ®

Related stories

Hundreds of Bulldog users without broadband - again
Botched migration hits Bulldog users
ADSL migration made easier

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.