Feeds

Hundreds of Bulldog users without broadband - again

Sorry, says Best Consumer Broadband ISP

  • alert
  • submit to reddit

Boost IT visibility and business value

Bulldog - voted the "Best Consumer Broadband ISP" at this year's UK internet awards - has apologised to customers once again, after "a few hundred" were left without Net access yesterday.

Bulldog is engaged in a "quest to get more capacity on our network", according to a spokesman. Unfortunately for some users, this has meant their service going down, with little help or support from the ISP.

One punter got so fed up yesterday he even visited Bulldog's offices in person to try and find out what was going on, according to a posting on ADSLGuide's message board.

Another told us: "Seems hundreds of customers of Bulldog across the country have been without service since the small hours of [yesterday] morning. Predictably, getting through to customer services and technical support is a joke.

"For me personally, this is the second serious outage in the space of a month. I have written to the Bulldog chief executive to complain; at this time I have not yet received a reply."

In a statement, the ISP, which is now owned by Cable & Wireless, said: "Bulldog would like to apologise to customers affected by service issues yesterday. "Problems were encountered on several BT DataStream exchanges used by Bulldog to provide broadband services. This affected a few hundred end users. Part of the issue was a consequence of recent significant capacity additions to the network. 

"This was unfortunately compounded by an IPstream failure in BT's network at Ilford which affected other Bulldog users and hence caused heavy loading of the support lines.

"The Bulldog technical support team worked closely with BT to resolve the problems and return customers to normal service. Customers should now be experiencing improved network performance enabled by the recent enhancements."

Anyhow, users probably need to brace themselves for further disruption as Bulldog works on the "long term sustainability of its network".

A week ago as many as one in ten of Bulldog's punters suffered technical problems, as Bulldog bungled the migration of customers onto a new server. ®

Related stories

Botched migration hits Bulldog users
Bulldog targets SMEs with unbundled SDSL
C&W buys Bulldog

Seven Steps to Software Security

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.