4,000! BT! Yahoo! punters! get! double! billed!
PrintDouble trouble
Posted in Telecoms, 27th August 2004 14:36 GMT
Free webcast: Service level monitoring and management
As many as 4,000 BT Yahoo! broadband punters have been billed twice for their Net access service this month after a billing cock-up at the company.
BT is still investigating what went wrong but has given assurances that the matter is being looked into and will be resolved. A spokeswoman for the ISP said that between 3,000 and 4,000 have been wrongly billed.
Although details are still sketchy, it's thought that the problem could have hit those punters upgrading from a 512k service to a 1Mb.
One hacked-off punter told us: "Thought you might be interested that overnight BT have double-debited accounts. To sort this out I need to chase them, fax them a bank statement and wait for two weeks while they get their act together." ®
Related stories
O2 billing blunder cuts off thousands
60k AOL UK punters hit by billing cock-up
18,000 Net users caught in BT billing error
Analyst Keynote: The Register Agile Data Center Summit
SMB phone systems product requirements worksheet
What Exchange can't do - and Dell can
Enabling The Agile Data Center
Checklist: signs you need to upgrade your business phone system
Dirty, dirty PCs: The X-rated picture guide
Top 500 supers - rise of the Linux quad-cores
Early adopters bloodied by Ubuntu's Karmic Koala
Sign up, sign up for The Register IT security newsletter