Feeds

4,000! BT! Yahoo! punters! get! double! billed!

Double trouble

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

As many as 4,000 BT Yahoo! broadband punters have been billed twice for their Net access service this month after a billing cock-up at the company.

BT is still investigating what went wrong but has given assurances that the matter is being looked into and will be resolved. A spokeswoman for the ISP said that between 3,000 and 4,000 have been wrongly billed.

Although details are still sketchy, it's thought that the problem could have hit those punters upgrading from a 512k service to a 1Mb.

One hacked-off punter told us: "Thought you might be interested that overnight BT have double-debited accounts. To sort this out I need to chase them, fax them a bank statement and wait for two weeks while they get their act together." ®

Related stories

O2 billing blunder cuts off thousands
60k AOL UK punters hit by billing cock-up
18,000 Net users caught in BT billing error

Choosing a cloud hosting partner with confidence

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.