Feeds

BSkyB sues EDS for breach of contract

Claims 'deceit, negligent misrepresentation' over CRM deal

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

BSkyB has begun legal action against EDS, the giant IT services outfit, accusing it of "deceit, negligent misrepresentation and breach of contract" following the termination of a Customer Relationship Management (CRM) contract with the digital TV outfit. The Rupert Murdoch-backed company filed a claim in the High Court today for "a material amount" two years after the CRM contract was terminated.

In a statement BSkyB explained that in summer 2000, it appointed EDS to design, build and implement a customer service system at its customer contact centres in Livingston and Dunfermline, Scotland.

"The relationship was terminated in early 2002 after EDS failed to perform its contractual obligations," BSkyB said. After the contract was ditched BSkyB brought the work in-house and carried on with the upgrade.

Since 2000, the satellite outfit has ploughed £170m into the CRM project and expects to invest a further £50m over the next four years.

No one from EDS was available for comment at the time of writing. ®

Related stories

When the customer is always wrong
EDS slashes dividend
UK govt IT an 'appalling waste' of public money
EDS wins $1.1bn gig with BoA
EDS Abbey flagship project in doubt

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
'Kim Kardashian snaps naked selfies with a BLACKBERRY'. *Twitterati gasps*
More alleged private, nude celeb pics appear online
Wanna keep your data for 1,000 YEARS? No? Hard luck, HDS wants you to anyway
Combine Blu-ray and M-DISC and you get this monster
US boffins demo 'twisted radio' mux
OAM takes wireless signals to 32 Gbps
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Apple flops out 2FA for iCloud in bid to stop future nude selfie leaks
Millions of 4chan users howl with laughter as Cupertino slams stable door
Students playing with impressive racks? Yes, it's cluster comp time
The most comprehensive coverage the world has ever seen. Ever
Run little spreadsheet, run! IBM's Watson is coming to gobble you up
Big Blue's big super's big appetite for big data in big clouds for big analytics
Seagate's triple-headed Cerberus could SAVE the DISK WORLD
... and possibly bring us even more HAMR time. Yay!
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.