Feeds

Small.biz unprepared for disaster

Planning? We've heard of it...

  • alert
  • submit to reddit

High performance access to file storage

Businesses remain largely apathetic about disaster recovery even after they have seen the effects of catastrophic communications failures first hand, according to a survey out this week.

A poll of more than 1,000 firms in and around Manchester taken shortly after a serious fire in a BT hub in the city last March reveals evidence of complacency about communications disaster planning. The findings illustrate the uphill battle the UK faces to alert companies of the need to plan for the unexpected disasters or the effects of possible terrorist action, according to communication services firm Direct Response, which commissioned the study.

The Manchester fire brought 130,000 phone lines down, half of which still hadn’t been restored several days later. This left some companies without communications for up to five days. The fire had an impact on voice communications in 60 per cent of those polled by Direct response. Email, fax or Internet operations were also affected in 38 per cent of companies affected by the fire. Many small businesses in Greater Manchester were hard hit by the knock on effects of the massive blaze.

Angie Robinson of Manchester Chamber of Commerce commented at the time that "businesses in this area are losing £4.5m a day. It’s unlikely that they will be able to claim any of this back."

Three quarters of organisations quizzed by Direct Response admitted they would lose sales calls if the event of a similar incident again. Almost one in five (18 per cent) estimated they would lose more than 100 enquiries per day in the event of a repeat performance of the fire. Despite this only a third of the companies polled by Direct Response had a disaster recovery or business continuity plan in place.

Direct Response's study revealed widespread ignorance about disaster recovery options and a misconception that business continuity services were only suited to larger organisations.

Chris Robinson, managing director of Direct Response, said: “Our experience of disruption of this type is that companies fail to have in place even the most basic solutions. A disaster recovery plan does not need to be complicated, nor do its elements need to be expensive. Often, just getting a business’s phones to automatically divert to a location scripted to manage them can make a huge difference, as can making sure the firm backs up data to a remote location.” ®

Related stories

BT cable fire causes extensive damage in Manchester
BT fire disrupts emergency services
BT will compensate customers for Manchester blaze
UK firms flop in the data back-up department
Backup and Recovery er what's that?
UK.biz ready for disaster, says UK.biz
9/11 fails to influence disaster recovery strategies survey
IT Failures In The Great US Blackout
IT spending shifts to business continuity, services
Liverpool is 30 minutes from IT wipeout
Outsourcing Back-up

High performance access to file storage

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.