Feeds

O2 billing blunder cuts off thousands

These things happen

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Thousands of O2 punters have been unable to use their mobile phones following a billing blunder by the mobilephoneco.

More than 8,000 punters were cut off earlier this week after O2 barred access to the phones. A spokesman for the company explained that the phones had been "temporarily barred in error" following the migration of the punters onto a new customer management system.

Although O2 - which has more than 13m users in the UK - has been shunting punters across to this new platform for the last nine months, this is the first time customers have been locked out, said the company.

Those hit received text/voice messages warning them that their accounts were overdue and that failure to cough up would lead to "service restrictions". When one of those caught up in the billing blunder contacted O2 he was told to ignore the message since it was a known problem. The next day his phone was cut off.

An O2 spokesman apologised for the error before adding that those cut off are being reconnected. ®

Related stories

BT launches fixed-line SMS
EC accuses Vodafone, O2 of overcharging
O2 drops pager service
O2 rings up first profit

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?