Feeds

Sloppy businesses fingered by phone recording service

Don't fob us off, OK

  • alert
  • submit to reddit

Build a business case: developing custom apps

Hacked-off punters keen to turn the tables on companies that "fail to deliver the goods" can now use a new phone recording service that fingers businesses with poor customer service records.

Not only does the Registered Call service give punters the chance to record conversations with calls centres and other "customer help operatives", it also provides a forum for punters to pool their complaints against shoddy operations.

To use the service, punters have to dial the Registered Call number before being connected to whichever business or organisation they are calling. Those receiving the call are played a short message informing them that their conversation is being taped. The calls cost 10p a minute, which is how the company makes its cash.

Once connected, calls are recorded and stored as tamper proof copies for six months. Calls can be retrieved either by phone or downloaded from the site using a .wav file recording. These can then be emailed to businesses, lawyers and consumer groups as proof of disputes or poor customer service.

David Hume, the founder of the company, came up with the idea after being stranded overseas following a car accident.

Said Mr Hume: "After a serious car accident in the Namibian desert, I tried calling my medical insurance provider's hotline only to be put on hold for fifteen minutes, after which my calling credit expired and I was left stranded. All the while the recorded message was sweetly repeating that my call was important to them.

"Many people have had similar experiences of appalling service but there is no proof that any of these incredible situations ever happened, until now."

This service sends a message not to fob off consumers with false promises and to treat people with more care, he said. ®

Related stories

The Great Utility Bill Swindle
Hotel calls disgruntled punter a 'tw*t'
Thus ADSL - the price cuts with a funny echo
IT firms lack 'customer respect'

The Power of One Infographic

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.