Feeds

Hotel calls disgruntled punter a 'tw*t'

Email customer service, Nottingham style

  • alert
  • submit to reddit

Business security measures using SSL

A Nottingham hotel manageress who accidently hit "reply" instead of "forward" when dealing with a disgruntled punter's email complaint set a new standard in customer service - by calling him a "twat".

According to the Sun, Helen Key intended to forward Paul Whydall's claim for £100 compensation - duly submitted electronically after a waiter dispensed coke over him at the Colwick Hall Hotel - to her bosses. Instead, she replied to Whydall with the message: "Can you help me answer this twat please?"

Whydall, bless 'im, is reported to be "angry and upset". He has been offered compensation, but the hotel's proprieters have insisted that "twat" should have read "twot", as in "total waste of time".

Yeah, right. ®

Related stories

Workers get into email trouble
Emails that come back to haunt
One in five US firms have sacked workers for email abuse

Website security in corporate America

More from The Register

next story
Oi, London thief. We KNOW what you're doing - our PRECRIME system warned us
Aye, shipmate, it be just like that Minority Report
WRISTJOB LOVE BONANZA: justWatch sex app promises blind date hookups
Mankind shuffles into the future, five fingers at a time
Apple's Mr Havisham: Tim Cook says dead Steve Jobs' office has remained untouched
'I literally think about him every day' says biz baron's old friend
Cops apologise for leaving EXPLOSIVES in suitcase at airport
'Canine training exercise' SNAFU sees woman take home booming baggage
Every billionaire needs a PANZER TANK, right? STOP THERE, Paul Allen
Angry Microsoftie hauls auctioneers to court over stalled Pzkw. IV 'deal'
Flaming drone batteries ground commercial flight before takeoff
Passenger had Something To Declare, instead fiddled while plane burned
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.