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HP recalls notebook RAM

Chipset glitch

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Hewlett Packard has said it will replace memory in over a dozen series of its notebook PCs, affecting almost a million users, because of a design flaw. HP characterizes this as an "industry wide" design flaw not restricted to one memory supplier. Other PC manufacturers will be affected, said HP. Symptoms include more BSODs (Blue Screens of Death) than normal.

The company says that it hasn't received a complaint yet, but is "pre-emptively" introducing a repair program. Owners will receive a kit including a screwdriver, and after mailing in the current stick, receive a replacement. The models affected include the Compaq Evo Notebook N610c, N610v, N620c, N800c, N800v, N800w, N1000c, and N1000v; Compaq Presario 1500, 2800, x1000, and x1200; and the HP Compaq nx7000 and HP Pavilion zt3000.

If think you're affected, or know someone who is, HP has instructions here. HP's offer is good through the end of 2004. ®

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