Feeds

Call centres 'bad for income and health'

UNISON backs workers

  • alert
  • submit to reddit

Build a business case: developing custom apps

UNISON - the UK's biggest trade union with 1.3m members - reckons call centres are "bad for your income and bad for your health".

North-west regional delegate Shirley Vickery told a conference this week that around 400,000 people work in call centres in the UK, and up to half of those jobs could be shunted overseas by 2008.

Workers are stressed out worrying about potential job losses, but they're also getting worked up becase of the jobs they do.

"While job losses are bad news for workers, excessive stress levels in some centres made some staff so miserable they couldn't bear to go back to work," said Vickery.

UNISON has pledged to carry on investigating the role of call centres and their impact on the health of workers. In particular, it wants to examine sickness and stress levels within call centres and flag any areas of concern with the Health and Safety Executive (HSE). ®

Related stories

IT workers' morale hits rock-bottom
UK call centres 'unbeatable'
Union blasts NTL job cuts

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Big Blue Apple: IBM to sell iPads, iPhones to enterprises
iOS/2 gear loaded with apps for big biz ... uh oh BlackBerry
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.