Feeds

Telewest plagued by intermittent email probs

Hard to nail down

  • alert
  • submit to reddit

Boost IT visibility and business value

Telewest has admitted that it's still suffering ongoing email problems.

Two weeks ago around 40,000 Telewest punters were left without email after a cock-up with overnight maintenance work. Although email was restored to all users, many of those hit were unable to access their old emails or address lists.

Telewest says those problems have now been sorted. Yesterday, though, the cableco was hit by yet another snag leaving as many as 250,000 punters facing difficulties accessing their email. Those hit reported problems logging into their email accounts and sluggish downloading of messages into inboxes.

Telewest's director of Internet services, Chad Raube, explained that the cableco has "embarked on a project to improve our previous email platform with an upgraded system". He went on: "These types of modernisation projects are inherently complex, and do require a certain amount of fine-tuning.

"Although the initial migration was carried out last year, some blueyonder customers have experienced intermittent issues with their email service more recently."

Telewest has drafted in a team of experts from Microsoft to try and resolve the problems. The email problems are often intermittent and are proving difficult to track down. ®

Related stories

40k hit by Telewest email snag
BT cocks up email storage upgrade
Damaged undersea cable blamed for UK Net problems

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Trans-Pacific: Google spaffs cash on FAST undersea packet-flinging
One of 6 backers for new 60 Tbps cable to hook US to Japan
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.