Feeds

NTL outsources broadband tech support to IBM

500 on the move

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Some 500 NTL broadband tech support staff at the cableco's call centre in Swansea are to be shunted to IBM as part of an outsourcing deal between the two companies.

Workers at NTL's broadband technical support team will make the move in September under TUPE (Transfer of Undertaking - Protection of Employment) rules. While some workers will be end up working for IBM, others will only make it as far as employment agency Manpower.

Although tech support staff will be moved to IBM and Manpower, they will continue to be based in the same building in Swansea.

"We do not anticipate that there will be any compulsory redundancies as a result of today's announcement," said NTL.

Plans to increase the number of jobs (handling general or fault-related calls from residential customers) at the Swansea call centre by almost 400 over the next couple of months remain unaffected by the outsourcing decision.

Said NTL exec Peter Wilcock: "Achieving customer service excellence is vital to NTL and we believe that by outsourcing this specialist function to IBM we will be better placed to meet the needs of our broadband customers."

In April, NTL announced plans to shed 1,500 workers and reduce the number of call centres from 13 to just three. ®

Related stories

NTL axes 1500 jobs
Union blasts NTL job cuts
60 face axe at Dixons call centre
Union moots strike over Swansea e-gov plan

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.