Feeds

UK DQ use slides

Service improves and costs fall, apparently

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Fewer people in the UK are using directory enquiries (DQ) since the old "192" service was deregulated and opened up to competition last August.

While three in five punters said their use of DQ services has remained unchanged, a quarter said they didn't use the service as often as they use to. One in ten said they no longer used the service at all.

According to research published today by industry regulator Ofcom, half of consumers who have given DQ services the elbow said they were put off by "perceptions" of higher costs and iffy service.

Instead, these people have opted to use phone books or the Net to look-up numbers.

The findings, contained in Ofcom's latest investigation of the UK's DQ sector, support other industry stats which show that people simply aren't making the same amount of calls as they use to.

Despite this, the research found that the information being dished out by DQ operators is getting better and that competition is beginning - only beginning, mind - to drive down prices.

For instance, 87 per cent of all numbers requested were accurate and 99 per cent of all calls were answered first time. But while half of those services tested charged less than 40p for the call (that's what BT's 192 DQ service used to cost) half were more expensive.

Keen to keep an eye on the fledgling sector, Ofcom said: "There is evidence that many consumers remain unsure about some aspects of the new market. Although it is likely that public understanding will continue to grow as the market matures, Ofcom will continue to monitor development closely." ®

Related stories

UK's 118 DQ services get better
The Number & BT in DQ supremacy spat
David Bedford upstages 118 Runners relaunch
BT in 118 500 price hike

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.