Feeds

Redbus Interhouse suffers power outage

Lights out at colocation centre

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

There are red faces at Redbus Interhouse this morning after a power failure forced many of its customers offline late yesterday afternoon.

Harbour Exchange Square suffered a power outage on the eighth floor between 16.57 and 17.38 although many customers had to wait a lot longer before their systems were restored.

One irritated customer wrote: "We are a client there and at 19.40 are still waiting for their engineers to get round to turning on our equipment again … we are NOT happy. Our office is 65 miles from the datacentre, but we still could have driven there, turned the equipment back on and be a third of the way back to the office in the time it is taking!"

Mike Tobin, chief executive at Redbus Interhouse, said: "We are still investigating but it seems a high voltage transformer failed. It gave a warning which activated the UPS system but didn't activate the generator. We are very sorry and customers with SLAs will of course be compensated." He said the area hit had a high number of smaller customers' equipment.

Another customer emailed The Reg to say: "Given that they promise '100% uptime' of power, and are supposed to have backup generators, this is pretty shoddy."

Customers expressed sympathy for engineers but asked how such a thing could happen and whether there was a procedure in place for such an emergency.

Redbus customers enjoy "100% Service Level Agreement" and "stable high-capacity power supplies". It has three storage centres in London, and others in Amsterdam, Frankfurt, Milan and Paris.

Redbus was started by serial entrepreneur Cliff Stanford, the founder of Demon Internet. ®

Related stories

Demon founder bailed on blackmail charges
Cliff Stanford denies hacking Redbus
Redbus runs over Stanford
Redbus Interhouse slips on flat market

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Speak your brains on SIGNAL-FREE mobile comms firm here
Is goTenna tech a goer? Time to grill CEO, CTO
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.