Feeds

BT cocks up email storage upgrade

Your limit is minus 2GB

  • alert
  • submit to reddit

Intelligent flash storage arrays

BT bodged its email storage upgrade yesterday after punters received emails warning them that they are exceeding their Yahoo! Mail storage quota by a "very large amount" and that their accounts had been "temporarily disabled from receiving new messages".

Yesterday, the UK's dominant fixed line telco announced it had "beefed up storage in time for the summer hols".

All BT Yahoo! Broadband and narrowband customers are to get improved email services, the telco said, "kicking off with a boost to mail storage capacity".

In a statement the telco said: "With immediate effect, all broadband and most narrowband accounts will increase from the current 50MB level to 2GB (40 times bigger than previously). Secondary mail accounts will increase from 10MB to 100MB."

However, even before BT had issued its statement trumpeting its move, The Register had received emails from bemused BT punters trying to figure out what the telco was up to now.

They'd received an email from the "BT Yahoo! Mail Team", telling them: "You are currently exceeding your Yahoo! Mail storage quota by a very large amount. You are only allowed -2048.0MB of storage but you are currently using 2.6MB of storage. Your account has been temporarily disabled from receiving new messages."

One bemused reader told us: "I don't think that their mailbox size upgrade went quite to plan - they're expecting us to ensure that we have -2GB of email in our mailboxes."

A BT spokesman admitted that the email had been "sent in error" to around 10,000 customers and that as soon as the mistake was spotted, an apology was sent out. Email accounts were never disabled, he assured us. ®

Related stories

Yahoo! storage goes negative
40k hit by Telewest email snag
NTL email suffers 'complex failure'
'Large spam attack' hits BT Yahoo! email
BT Yahoo! migrates 300,000 punters

Internet Security Threat Report 2014

More from The Register

next story
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Simplify SSL certificate management across the enterprise
Simple steps to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.