Feeds

Broadband to dominate UK by 2005

Will outstrip dial-up

  • alert
  • submit to reddit

Business security measures using SSL

The number of broadband subscribers in the UK is set to overtake narrowband punters during 2005 as more and more people hook up to high-speed Net services.

But while broadband growth continues its upward curve, there are still challenges facing the industry that need to be addressed.

Delivering an opening keynote speech to the Internet World show in London today, AOL UK VP, David Gilbey, said that 2003 had been an "extremely interesting and pivotal year for us". Broadband users are spending more time online and doing more, he said, with nine out of ten users either quite, or very satisfied with their service.

However, he noted that broadband start-up costs are still causing a financial headache for ISPs and that it is still proving to be a barrier to new users signing up to broadband.

What's more, he added, support costs for broadband customers are four times higher than narrowband punters: "We need to improve installation and set-up process and improve network performance and the flow of information."

In other words, setting up broadband in the home is still too troublsome for many users and therefore puts pressure on tech support. And once the system is up and running, punters need to be kept better informed of any network issues that might be affecting their service.

And then there are those people reluctant to join the broadband revolution. According to AOL UK's own research, a third of people said they didn't use the Net enough to warrant upgrading to broadband. Three in ten said the cost of monthly subscribtions was too prohibitive while 14 per cent said installation costs were too high.

Despite this, the figures suggest that the number of broadband punters will overtake dial-up users during 2005 as broadband numbers increase and narrowband becomes a declining part of the market, he said. ®

Related stories

UK passes 2m-line ADSL milestone
AOL calls for UK broadband competition
AOL UK ticked off for 'exaggerated' ad claim

Providing a secure and efficient Helpdesk

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.