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40k hit by Telewest email snag

'Unforeseen issues' not spotted

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Internet Security Threat Report 2014

Forty thousand Telewest punters were without email on Friday after a cock-up with overnight maintenance work.

Although email was restored to all users by the middle of Friday afternoon, those hit were unable to access their old emails or address lists. The cableco - which has around 750,000 Internet punters - is currently working to restore the service.

Said Chad Raube, director of internet services for Telewest Broadband: "Approximately 40,000 customers may have experienced problems accessing their blueyonder inbox on Friday, due to unforeseen issues with platform maintenance the night before.

"Email services were restored by 3pm on Friday afternoon, but historical data was temporarily unavailable over the weekend and is being restored on a rolling basis today. We sincerely apologise for the inconvenience caused." ®

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