Feeds

Dabs.com threatens legal action over its own pricing cock-up

Irish IT firm refuses to be 'bullied'

  • alert
  • submit to reddit

Boost IT visibility and business value

Dabs.com is threatening legal action against an Irish IT firm after it bought a stack of mispriced goods from the computer etailer.

Point to Point IT Ltd - based in Buncrana, Co. Donegal - bought almost 30 items from the "Clearance Corner" on the Dabs.com site.

Adam Porter, of Point to Point told us: "We found a number of items at very cheap prices and assumed that Dabs.com was clearing out unwanted or unsaleable stock. So we ordered the items, they took the money from our company credit card and shipped all but two items to us."

The cost of the goods - which included a mini 128MB USB drive, port replicators and an FM radio stereo headset - came to £194.

When Porter contacted Dabs.com to find out when the two missing items would be delivered, he was stunned to find that the items had been wrongly priced and the etailer wanted the full purchase price - £1,353 - or the goods back.

Unless Point to Point agrees, Dabs.com has threatened to "take this matter to court" where "cost & expenses will be applied for".

"I'm very annoyed that they have threatened us with legal action when the fault was clearly theirs," said Porter. "They should honour the agreement - they only found out when we asked about the missing items.

"As far as we're concerned, the contract was fulfilled and we were going to keep the stuff.

"These were clearance items and we bought them in good faith. Even though taking on the might of Dabs is quite a scary prospect we are sure that we are entitled to the ownership of the products.

"We would prefer this to be settled amicably but we are not prepared to be bullied by Dabs. We have made similar mistakes with our customers in the past and have always honoured our contracts without recrimination."

Dabs.com has admitted the pricing error, revealing that at the end of May it wrongly priced a number of items for 42p, 11p and 0p. But it maintains that it is "not unreasonable to request the return of the goods" because of what it describes as the "obvious nature of the error".

Said the etailer in a statement: "Point to Point IT Ltd placed a credit account order for 28 individual items at the incorrectly displayed prices. Had the order been for a singular item, then Dabs.com would have taken no action. However, given the obvious nature of the error and the fact that multiple items were ordered, we believe it is not unreasonable to request the return of the goods.

"Whilst we apologise for any inconvenience this issue has caused, we believe our request is fair in the circumstances. We have consulted Trading Standards on such matters and believe we have acted in line with their advice."

No one from Trading Standards was available for comment at the time of writing. ®

Related stories

Dabs scores Xbox web-pricing own goal
No legal recourse for buyers as Amazon rejects £7 iPaq pricing
Online dealer makes a Komplett hash of DRAM offer

Maximizing your infrastructure through virtualization

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.