Dabs.com threatens legal action over its own pricing cock-up

Irish IT firm refuses to be 'bullied'

Dabs.com is threatening legal action against an Irish IT firm after it bought a stack of mispriced goods from the computer etailer.

Point to Point IT Ltd - based in Buncrana, Co. Donegal - bought almost 30 items from the "Clearance Corner" on the Dabs.com site.

Adam Porter, of Point to Point told us: "We found a number of items at very cheap prices and assumed that Dabs.com was clearing out unwanted or unsaleable stock. So we ordered the items, they took the money from our company credit card and shipped all but two items to us."

The cost of the goods - which included a mini 128MB USB drive, port replicators and an FM radio stereo headset - came to £194.

When Porter contacted Dabs.com to find out when the two missing items would be delivered, he was stunned to find that the items had been wrongly priced and the etailer wanted the full purchase price - £1,353 - or the goods back.

Unless Point to Point agrees, Dabs.com has threatened to "take this matter to court" where "cost & expenses will be applied for".

"I'm very annoyed that they have threatened us with legal action when the fault was clearly theirs," said Porter. "They should honour the agreement - they only found out when we asked about the missing items.

"As far as we're concerned, the contract was fulfilled and we were going to keep the stuff.

"These were clearance items and we bought them in good faith. Even though taking on the might of Dabs is quite a scary prospect we are sure that we are entitled to the ownership of the products.

"We would prefer this to be settled amicably but we are not prepared to be bullied by Dabs. We have made similar mistakes with our customers in the past and have always honoured our contracts without recrimination."

Dabs.com has admitted the pricing error, revealing that at the end of May it wrongly priced a number of items for 42p, 11p and 0p. But it maintains that it is "not unreasonable to request the return of the goods" because of what it describes as the "obvious nature of the error".

Said the etailer in a statement: "Point to Point IT Ltd placed a credit account order for 28 individual items at the incorrectly displayed prices. Had the order been for a singular item, then Dabs.com would have taken no action. However, given the obvious nature of the error and the fact that multiple items were ordered, we believe it is not unreasonable to request the return of the goods.

"Whilst we apologise for any inconvenience this issue has caused, we believe our request is fair in the circumstances. We have consulted Trading Standards on such matters and believe we have acted in line with their advice."

No one from Trading Standards was available for comment at the time of writing. ®

Related stories

Dabs scores Xbox web-pricing own goal
No legal recourse for buyers as Amazon rejects £7 iPaq pricing
Online dealer makes a Komplett hash of DRAM offer

Sponsored: Driving business with continuous operational intelligence