Feeds

BT gets huffy about mis-selling

Wham bam no thankyou slam

  • alert
  • submit to reddit

Next gen security for virtualised datacentres

BT - which is losing between 50,000 and 100,000 residential customers a month to rival phone providers - has called for tougher rules to regulate the selling of landline telephone services.

It claims it is receiving around 10,000 complaints a month from customers about "apparent" mis-selling. Known as "slamming", some punters have told BT they have been switched to a new telephone company without knowing it.

And the UK's dominant fixed line telco is so concerned it wants regulator Ofcom to introduce new safeguards to protect consumers.

Said BT's Gavin Patterson: "We feel the time is right for all telephone companies to sign up to a mandatory code of practice to protect customers from being mis-sold services, misled by sales agents or given incorrect information."

"BT wants to work with Ofcom and other industry players to ensure that customers get to where they want to be with the minimum of hassle. We want to see practices which allow well informed customers to make clearly authorised decisions to switch and where poor practice is swiftly penalised. We take our own responsibilities seriously and are happy to quickly put right any errors that we make," he said.

Although BT has promised to keep tabs on the problem - and has already collected 490 signed witness statements describing allegations of mis-selling - it declined to say which companies have generated the most complaints from customers. Ofcom also declined to "name and shame", except to say that it receives around 100-150 complaints a month abut mis-selling.

Ofcom is currently investigating the issue of mis-selling and is due to publish its findings later this year.

Related stories

BT confirms customer exodus
Tele2 slams BT over switching claims
BT appeals dirty tricks banning order
BT ordered to stop dirty tricks

Boost IT visibility and business value

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.