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BT has won a ten-year contract to set up and manage the online services for Suffolk county council and Mid Suffolk district council. The deal covers public access, and behind-the scenes infrastructure.

BT and CGI, its chosen technology partner, will set up a joint venture with the councils to run the services. Suffolk county council will invest £30m per year, mid-Suffolk district council will invest £3m per year and BT will invest £50m in resources and new systems over the life of the contract. Funds will come from existing budgets.

Bryony Rudkin, Leader of Suffolk county council, said the council looks forward to making it easier for residents to access services, putting an end to people being bounced from one department to another, or even between different councils.

A website will provide a single point of access for District and County health and social services. Residents will be able to access service information and pay bills or apply for licences online, for example.

A central customer service centre will manage all public access points across the county, joining county and district services for enquirers. ®

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