NTL says it has no idea when it will resolve a problem that has left many of its punters unable to send email. The problem - which began yesterday - means that many of NTL's customers are experiencing problems sending email after the service was hit by the intermittent glitch.

According to NTL's status page: "NTL customers attempting to send email may currently find the mails take a long time to send, and may time out while trying to do so. This is due to a technical fault. Our engineers are aware and are working towards a resolution as soon as possible. Please accept our apologies for any inconvenience caused."

A spokesman for NTL - which boasts more than one million broadband punters - explained that two servers have gone titsup resulting in a "complex failure" While punters have no problem receiving email, some users may have problems sending stuff. He was unable to give any indication as to when the problem might be fixed. ®

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