Feeds

BT loses 150,000 customers a month - report

It's good to walk

  • alert
  • submit to reddit

5 things you didn’t know about cloud backup

Punters are queuing up to leave BT, according to internal documents seen by the Sunday Times. More than 150,000 punters are leaving the UK's dominant fixed line telco each month and this number could accelerate as competition hots up, it reports.

Many customers are lured away to rival providers such as Tesco, The Carphone Warehouse, One.Tel and Tele2 - which claim to be able to save people money on their BT phone bill.

This exodus appears to jar, somewhat, with BT's current advertising campaign that brags just how many people are "coming back" to BT. For while BT is only too willing to say that 100,000 customers returned to the company last month, it has so far declined a number of requests to say how many people left.

This should become clearer on Thursday when BT publishes its latest round of financial figures.

Asked to comment on the story, a spokeswoman for the monster telco said BT made no secret that it was losing customers slowly. "Some people are leaving," she said, "some people are coming back." ®

Related stories

BT cleared for line rental hike
One.Tel in free calls offer
Carphone Warehouse declares war on BT
Tele2 slams BT over switching claims

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.