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Orange UK sorts German roaming snag

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Internet Security Threat Report 2014

Orange UK punters are now able to make and receive calls while travelling in Germany after the mobilephoneco was hit by technical problems over the weekend.

The company has confirmed that it hit technical difficulties with three of the four networks it uses in Germany that help relay calls while punters are abroad.

One reader - who visited Germany over the weekend - told us how Orange phones just died once they passed the Dutch border into Germany. The phones only started working again once they left Germany.

A spokeswoman for Orange UK told us: "We can confirm that Orange customers in Germany this weekend have been experiencing difficulty accessing a network in order to make and receive calls. Orange customers can make and receive calls normally on the E-Plus network [Germany's third largest cell phone provider] but are experiencing difficulty with the other German networks."

Engineers have been working to pinpoint the fault in a bid to restore the service and by late afternoon [Monday] Orange UK confirmed that the problem had been sorted.

Orange apologised for the problem adding that it "regretted any inconvenience this may cause". ®

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