Feeds

BT will compensate customers for Manchester blaze

Not to blame, though

  • alert
  • submit to reddit

5 things you didn’t know about cloud backup

BT has agreed to pay compensation to homes and businesses following an underground fire in March that wiped out more than 130,000 phone lines in Manchester as well as disrupting emergency services.

Confirmation that the UK's dominant fixed line telco is prepared to pay out to those left without a phone line for up to a week follows BT's own preliminary investigation into the blaze.

The fire, which began early in the morning of 29 March, caused extensive damage to cables and widespread disruption to phone services in Manchester and the surrounding area. According to BT's own enquiry, it appears that the fire started deep in an underground tunnel after electrical kit was damaged following "work being undertaken in the tunnel".

Despite its initial findings, BT has made it clear that "is not accepting any blame or responsibility for the fire". Instead, it is prepared to cough up compensation because, as a spokeswoman put it, "we feel it is the right thing to do... BT will honour its contractual commitments to its customers and is processing claims," it said.

In a statement the company said: "BT today said that the results of its preliminary investigations into the cause of the Manchester fire were now known. The fire severely affected communications services in and around the city last month.

"The initial findings indicate it started as a result of damage to electrical equipment. BT believes that during the course of work being undertaken in the tunnel before the fire, electrical fittings were damaged and this damage may have caused the fire. Investigations are ongoing." ®

Related stories

Manchester given all-clear after BT fire
BT denies cable fire was in A-bomb exchange
BT struggles to repair Manchester fire damage
BT cable fire causes extensive damage in Manchester

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.