Feeds

BT will compensate customers for Manchester blaze

Not to blame, though

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

BT has agreed to pay compensation to homes and businesses following an underground fire in March that wiped out more than 130,000 phone lines in Manchester as well as disrupting emergency services.

Confirmation that the UK's dominant fixed line telco is prepared to pay out to those left without a phone line for up to a week follows BT's own preliminary investigation into the blaze.

The fire, which began early in the morning of 29 March, caused extensive damage to cables and widespread disruption to phone services in Manchester and the surrounding area. According to BT's own enquiry, it appears that the fire started deep in an underground tunnel after electrical kit was damaged following "work being undertaken in the tunnel".

Despite its initial findings, BT has made it clear that "is not accepting any blame or responsibility for the fire". Instead, it is prepared to cough up compensation because, as a spokeswoman put it, "we feel it is the right thing to do... BT will honour its contractual commitments to its customers and is processing claims," it said.

In a statement the company said: "BT today said that the results of its preliminary investigations into the cause of the Manchester fire were now known. The fire severely affected communications services in and around the city last month.

"The initial findings indicate it started as a result of damage to electrical equipment. BT believes that during the course of work being undertaken in the tunnel before the fire, electrical fittings were damaged and this damage may have caused the fire. Investigations are ongoing." ®

Related stories

Manchester given all-clear after BT fire
BT denies cable fire was in A-bomb exchange
BT struggles to repair Manchester fire damage
BT cable fire causes extensive damage in Manchester

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Speak your brains on SIGNAL-FREE mobile comms firm here
Is goTenna tech a goer? Time to grill CEO, CTO
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.