Feeds

BT will compensate customers for Manchester blaze

Not to blame, though

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

BT has agreed to pay compensation to homes and businesses following an underground fire in March that wiped out more than 130,000 phone lines in Manchester as well as disrupting emergency services.

Confirmation that the UK's dominant fixed line telco is prepared to pay out to those left without a phone line for up to a week follows BT's own preliminary investigation into the blaze.

The fire, which began early in the morning of 29 March, caused extensive damage to cables and widespread disruption to phone services in Manchester and the surrounding area. According to BT's own enquiry, it appears that the fire started deep in an underground tunnel after electrical kit was damaged following "work being undertaken in the tunnel".

Despite its initial findings, BT has made it clear that "is not accepting any blame or responsibility for the fire". Instead, it is prepared to cough up compensation because, as a spokeswoman put it, "we feel it is the right thing to do... BT will honour its contractual commitments to its customers and is processing claims," it said.

In a statement the company said: "BT today said that the results of its preliminary investigations into the cause of the Manchester fire were now known. The fire severely affected communications services in and around the city last month.

"The initial findings indicate it started as a result of damage to electrical equipment. BT believes that during the course of work being undertaken in the tunnel before the fire, electrical fittings were damaged and this damage may have caused the fire. Investigations are ongoing." ®

Related stories

Manchester given all-clear after BT fire
BT denies cable fire was in A-bomb exchange
BT struggles to repair Manchester fire damage
BT cable fire causes extensive damage in Manchester

Secure remote control for conventional and virtual desktops

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
FCC: Gonna need y'all to cough up $1.5bn to put broadband in schools
Kids need more fiber, says Wheeler, and you'll pay for it
NBN Co screws lid on FTTP coffin
Copper and HFC dominate in new corporate plan
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Business security measures using SSL
Examines the major types of threats to information security that businesses face today and the techniques for mitigating those threats.