Feeds

UK's 118 DQ services get better

'Still room for improvement'

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

The UK's 118 directory enquiries (DQ) sector appears to be getting its act together in response to a rash of bad press following deregulation last August.

According to DQ industry research outfit, 118tracker.com, operators have begun to improve the accuracy of the information they're dishing out. The UK's 100 or so DQ operators have also managed cut the amount of time it takes to find and dish out information to punters.

In its latest report tracking the first six months of the industry since deregulation, 118tracker.com found that six in ten operators had improved the accuracy of the information they give consumers.

But despite the improvements, one in every four enquiry ends with the wrong info being handed out to customers.

Last November, there was outrage after research by then telecoms regulator Oftel and premium-rate watchdog ICSTIS found that four in ten calls to DQ operators ended in the wrong information being dished out.

Of course, these are industry averages and while some operators have improved, others are still failing to provide accurate services. Although the report's authors welcomed the improvements, they added that there was "still room for improvement".

According to the research, 118 247 (Yell) was the top operator followed by 118 008 (Eurotel / BT) and 118 500 (BT). ®

Related stories

BT in 118 500 price hike
118 services getting better
118 services not up to scratch Oftel
Which? slams 118 services
118 118 ticked off by regulators

Secure remote control for conventional and virtual desktops

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.