Feeds

Manchester given all-clear after BT fire

Telco mulls compensation

  • alert
  • submit to reddit

Reducing the cost and complexity of web vulnerability management

Homes and businesses in the North West have had their voice and data services restored a week after a catastrophic fire wiped out more than 130,000 phone lines.

BT engineers have worked round the clock to repair or replace the cables damaged deep underground by the fire, which is thought to have been caused by an electrical fault.

Today, though, BT told people in Manchester that communications links have now been restored throughout the city.

But in case there are any snags, it has a "task force" standing by for when businesses return to work this morning.

Said Paul Reynolds, chief exec of BT Wholesale: "People in Manchester have been very understanding. This fire was unprecedented. We have got service back now, but we will continue on the job to establish the cause."

Anyone in Manchester who believes they are still without full service as a result of fire damage should ring 0800 871 030.

On the matter of compensation, BT still isn't saying much. Residential punters are being advised to lodge their claim via 150 while major business customers should contact their service managers.

Said BT in a statement: "Until the cause of the fire is formally established and BT decides on compensation issues, customers should lodge their claim in the established way." ®

Related stories

BT fire: Everything should be sorted by Monday
Black helicopters hover over Manchester A-bomb bunker inferno
BT fire: 'situation improving'
BT denies cable fire was in A-bomb exchange
BT struggles to repair Manchester fire damage
BT fire disrupts emergency services
BT cable fire causes 'extensive damage' in Manchester

Choosing a cloud hosting partner with confidence

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.