Feeds

Freeserve offers punter £19.99 ADSL carrot

Reduced monthly tariff is 'standard retention technique'

  • alert
  • submit to reddit

Top three mobile application threats

Freeserve is offering cut-price broadband to its punters - to stop them from leaving the ISP.

Following our story this morning that Freeserve/Wanadoo UK is about to introduce a capped broadband service for under £20 a month, we've been contacted by a reader who tells us he's just been offered broadband for £19.99 a month.

Apparently, this long-serving Freeserve/Wanadoo UK punter recently tried to move to a rival ISP to benefit from a cheaper service.

To his amazement, he was offered Freeserve's service for £19.99 a month.

"The [cancellations] advisor offered to supply my service for £19.99 if I stayed with Freeserve. This has now been actioned and my new Freeserve BB price is indeed £19.99 per month.

"We also spoke about services and the advisor told me that not only are Freeserve looking to reduce the price of the service, but they are also going to introduce differing speeds ranging from 512Kbps - 2Mb," he said.

So, is this some soft launch of Freeserve/Wanadoo UK's new capped service as reported by El Reg earlier today?

Not so, said a spokeswoman for Freeserve/Wanadoo UK, who told us: "This is just a standard retention technique which we've introduced in response to other broadband products available on the market."

Such inducements to stay with the ISP are only available to a small number of people, we understand. ®

Related Stories

Freeserve to sell capped, cut-price broadband
Freeserve gears up for major broadband push
Freeserve mulls Wanadoo rebranding - again
Freeserve 'committed' to unbundling local loop
BT touts £20 capped broadband

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.