Eight-day BT email snag sorted

Only a few thousand punters affected

By Tim Richardson • Get more from this author

Posted in Telecoms, 18th March 2004 11:43 GMT

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BT has been forced to halt the migration of punters to its new BT Yahoo! platform after being hit by an email glitch.

The snag - which meant that users were unable to access their email - raised its head on 8 March, was resolved a couple of days later only to reappear almost immediately.

BT finally sorted the problem on 16 March, a full eight days after the incident first cropped up.

According to BT, it was just a "small problem" that affected a few thousand users.

As a result, though, BT was forced to suspend the migration to its BT Yahoo! service until the matter was resolved..

Since there have been no reports of a recurrence of the mail problem, said a spokesman for the monster telco, work on the migration has now recommenced

Last month a "couple of thousand" BT punters were left without email following the introduction of an over-zealous spam filter.

BT is currently migrating some 1.8 million users over to its BT Yahoo! platform following a tie-up between the two companies announced last year.

The migration began early in January and is expected to be completed by the end of April. ®

BT Yahoo! ate my email

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