Feeds

PlusNet throws strop at BT cheapest broadband claim

'We're miffed'

  • alert
  • submit to reddit

5 things you didn’t know about cloud backup

Sheffield-based ISP Plusnet has blasted BT for misleading punters over the cost of its new "no frills" basic service.

BT Openworld boss Duncan Ingram was asked on a BBC radio show yesterday: "This [BT Broadband Basic] isn't going to make you the cheapest is it?"

Mr Ingram replied: "It's certainly going to make us the cheapest for a full broadband experience, which is ten times faster. Quite a lot of all the other lower-priced services you talk to, are offering perhaps at best double normal dial-up, or perhaps two or three times."

However, the remark has angered PlusNet, which has got the hump over Mr Ingram's assertion that the launch of BT Broadband Basic "makes us [BT] the cheapest for a full broadband experience".

The ISP, with more than 50,000 broadband punters, has already pointed out that it has been offering a full, uncapped 512k service for the last 20 months. And at £18.99 a month with up-front costs of £59.99, it is considerably cheaper than BT's basic service.

Marco Potesta, PlusNet's marketing director, said: "We're miffed that they are ignoring us in the competitive landscape. We want BT to acknowledge that there are viable alternatives to its basic service."

A BT spokesman declined to comment when asked to clarify Ingram's claims.

BT launched its no-frills, capped, strings-attached basic product yesterday. The headline figure of £19.99 a month grabbed the spotlight, but it didn't take long before rivals turned on BT by claiming it is misleading punters.

With up-front costs of £80, the service is more expensive than full 512k services from many ISPs.

One industry insider told us: " Consumers may not find this very compelling once they look beyond the headline monthly price, particularly as it lacks the free firewall, anti-virus, features and content offered by some other providers." ®

Related stories

Rival ISPs rubbish BT Broadband Basic
BT touts £20 capped broadband

5 things you didn’t know about cloud backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?