Feeds

Job fears raised as Demon offshores tech support to India

Just a trial, insists ISP

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Demon is to outsource some of its call centre operation to India, but insists no jobs will be lost as part of the six-month trial.

The ISP says it is offshoring part of its dial-up helpdesk to concentrate more UK resources on handling its increasing number of ADSL customers. The Thus subsidiary claims more than 50,000 broadband users.

The six-month tie-up with a call centre in India begins on Monday.

Demon has already outsourced part of its customer support operation within the Thus group. The ISP is now trialling another supplier in India in a bid to enable the company to "focus more clearly on [its] growing broadband customer base".

But insiders say the move has caused concern among staff amid fears that the trial could lead to job losses.

One told The Register: "We have been assured…that no jobs will be lost 'in the foreseeable future'".

"However, the feeling is that if the six month trial is a success, what's to stop Demon moving the whole helpdesk operation to India at a later date?"

Asked to comment on fears that jobs could be lost, a spokeswoman for Demon told The Register: "No jobs will be lost as part of the trial."

She was unable to say what would happen if the trial proves successful, as she could not "predict its outcome". ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.