Feeds

BT Yahoo! ate my email

Mighty powerful spam filters

  • alert
  • submit to reddit

Boost IT visibility and business value

BT reckons that "a couple of thousand" customer have been hit by a snag that has left users of its ISP services without email.

The monster telco is currently migrating some 1.8 million users over to its BT Yahoo! platform following a tie-up between the two companies announced last year. The migration began early in January and is expected to be completed by the end of April.

As part of the move, punters get a new BT Yahoo! Mail service which includes spam and anti-virus filters bolted on to the system.

And, according to one reader, the spam filters worked instantly.

But as he explains: "My initial delight that I received not a single spam instead of the usual 50 every morning was wiped out when I realised I wasn't receiving any normal emails either - well, drips and drabs, but soon I was getting phone calls from friends asking why I hadn't replied to them."

And he's not alone. Here's what another reader had to say: "BT recently informed me that my BT Openworld account had been updated to BT Yahoo! internet (not that I asked for it or anything). I wondered why I wasn't getting much email.

"It turned out that the spam filter, which worked pretty well when it was BT Openworld, was eating all my email. It gobbled my daily football email from The Grauniad, snatched away normal innocent emails from normal innocent people, and best of all it zapped 'Your new BT eBill available to view online' from BT.

"The only thing it lets through is spam," he said.

According to other readers, BT Yahoo!'s new spam filters are so efficient they don't let anything through.

A statement from the monster telco apologises for hitch but explains that the spam filters aren't up to speed yet. Once they are, though, the matter should be sorted.

Said BT: "The filtering of spam from customer's mailboxes has not yet reached its optimal performance level. This is primarily because we need a significant volume of mailboxes (500,000) with @btopenworld or @btinternet domains on Yahoo!'s mail platform. This is so that Yahoo!'s spam filtering algorithms can identify the specific attacks and bulk mailings to @btopenworld and @btinternet domains. This should will be achieved very shortly.

"We understand that this problem has affected a couple of thousand of our customers and we apologise for any inconvenience this has caused." ®

Seven Steps to Software Security

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.