Feeds

BT Yahoo! ate my email

Mighty powerful spam filters

  • alert
  • submit to reddit

Internet Security Threat Report 2014

BT reckons that "a couple of thousand" customer have been hit by a snag that has left users of its ISP services without email.

The monster telco is currently migrating some 1.8 million users over to its BT Yahoo! platform following a tie-up between the two companies announced last year. The migration began early in January and is expected to be completed by the end of April.

As part of the move, punters get a new BT Yahoo! Mail service which includes spam and anti-virus filters bolted on to the system.

And, according to one reader, the spam filters worked instantly.

But as he explains: "My initial delight that I received not a single spam instead of the usual 50 every morning was wiped out when I realised I wasn't receiving any normal emails either - well, drips and drabs, but soon I was getting phone calls from friends asking why I hadn't replied to them."

And he's not alone. Here's what another reader had to say: "BT recently informed me that my BT Openworld account had been updated to BT Yahoo! internet (not that I asked for it or anything). I wondered why I wasn't getting much email.

"It turned out that the spam filter, which worked pretty well when it was BT Openworld, was eating all my email. It gobbled my daily football email from The Grauniad, snatched away normal innocent emails from normal innocent people, and best of all it zapped 'Your new BT eBill available to view online' from BT.

"The only thing it lets through is spam," he said.

According to other readers, BT Yahoo!'s new spam filters are so efficient they don't let anything through.

A statement from the monster telco apologises for hitch but explains that the spam filters aren't up to speed yet. Once they are, though, the matter should be sorted.

Said BT: "The filtering of spam from customer's mailboxes has not yet reached its optimal performance level. This is primarily because we need a significant volume of mailboxes (500,000) with @btopenworld or @btinternet domains on Yahoo!'s mail platform. This is so that Yahoo!'s spam filtering algorithms can identify the specific attacks and bulk mailings to @btopenworld and @btinternet domains. This should will be achieved very shortly.

"We understand that this problem has affected a couple of thousand of our customers and we apologise for any inconvenience this has caused." ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.