Feeds

Revealed: the perils of automated replies

Customer services heartened by utter failure

  • alert
  • submit to reddit

Business security measures using SSL

The email typographical howler award for this Friday goes to US financial software outfit Intuit.
The company offers a range of exciting products too extensive to be listed in a family publication such as El Reg, but which includes TurboTax - "packed with powerful features to help you maximize tax-savings, and minimize the time you spend on tax preparation. No matter how simple or complex your tax needs..."

And so on and so forth. What happens, though, when you decide TurboTax has not maximised your yield and minimised your time input and that you're jolly well going to give Intuit a right royal ticking off? A good question, to which the delicious and possibly automated reply is this:

-----Original Message-----
From: service@intuit.com [mailto:service@intuit.com]
Sent: Tuesday, January 27, 2004 7:20 PM
To:
Subject: Your request

Dear Intuit Customer,

Thank you for contacting Intuit.

Thank you for the kind words, I assure you that your feedback will be forwarded to the appropriate department. We at Intuit strive to give you the best customer experience and it is heartning to know that we have been unsuccessful. Thank you once again for your contuinued support to TurboTax.

If you need further assistance, or if there is any other way we may be of service, please contact us at https://orderupdate.intuit.com

Respectfully,

Neha

Intuit Customer Service
"Revolutionizing how people manage their financial lives"

Magnificent. It is indeed heartening to witness a company's sheer joy in abject failure. Yup, we call that revolutionary, and there's no doubt a whole chapter in Intuit's must-read In$ide Intuit - proclaimed as "the captivating story behind Intuit's hard-won success" - revealing how you too can turn unsuccess into blissful corporate euphoria. ®

Bootnote

Thanks to Steve VanSlyck for alerting us as to Intuit's radical approach to customer services.

Website security in corporate America

More from The Register

next story
WRISTJOB LOVE BONANZA: justWatch sex app promises blind date hookups
Mankind shuffles into the future, five fingers at a time
Apple's Mr Havisham: Tim Cook says dead Steve Jobs' office has remained untouched
'I literally think about him every day' says biz baron's old friend
Oi, London thief. We KNOW what you're doing - our PRECRIME system warned us
Aye, shipmate, it be just like that Minority Report
Every billionaire needs a PANZER TANK, right? STOP THERE, Paul Allen
Angry Microsoftie hauls auctioneers to court over stalled Pzkw. IV 'deal'
Oz carrier Tiger Air takes terror alerts to new heights
Don't doodle, it might cost you your flight
Cops apologise for leaving EXPLOSIVES in suitcase at airport
'Canine training exercise' SNAFU sees woman take home booming baggage
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.