Feeds

Tele2 slams BT over switching claims

Bun fight

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

BT is facing a fresh complaint concerning allegations about the way it is trying to persuade customers from switching phone providers.

Tele2 UK boss, Bill Butler, told the FT that he has proof that BT is phoning up punters who are looking to switch to the rival service and "falsely inflating" Tele2's tariffs in a bid to get them to stick with the dominant telco.

The matter has now been passed to communications regulator Ofcom.

A spokesman for BT dismissed the allegations but insisted that the telco would cooperate with any resulting investigation.

If all this sound familiar, then you're right. In November, former telecoms regulator Oftel upheld a complaint from Thus and Broadsystem Ventures Ltd preventing BT from using information about the transfer of customers to alternative telecoms suppliers such as One.Tel, Tiscali and Tele2.

Oftel found that BT - which was calling customers who had decided to move to rival operators - was using this information to try to convince punters to stay with the monster telco.

At the time Oftel said: "Until now, BT has passed this [transfer] information to its marketing department, which has then contacted the customer to try and persuade them to stay with BT. Oftel has today ordered BT to stop carrying out this practice, on the grounds that it is forbidden under the new EU Access and Interconnection Directive that came into force in the UK in July 2003."

BT insists that it is doing nothing wrong by contacting punters looking to leave its service. In fact, the monster telco reckons that unless it can contact punters, it could open the floodgates for 'slamming', a process where customers are switched phone providers without their knowledge or consent.

Earlier this month BT lodged a formal appeal against the ruling with the Competition Appeals Tribunal (CAT), the UK's highest specialist competition law court. ®

Related Stories

BT appeals 'dirty tricks' banning order
BT ordered to stop 'dirty tricks'
Tele2 unveils UK phone service

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
PEAK IPV4? Global IPv6 traffic is growing, DDoS dying, says Akamai
First time the cache network has seen drop in use of 32-bit-wide IP addresses
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.