Feeds

Tele2 slams BT over switching claims

Bun fight

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

BT is facing a fresh complaint concerning allegations about the way it is trying to persuade customers from switching phone providers.

Tele2 UK boss, Bill Butler, told the FT that he has proof that BT is phoning up punters who are looking to switch to the rival service and "falsely inflating" Tele2's tariffs in a bid to get them to stick with the dominant telco.

The matter has now been passed to communications regulator Ofcom.

A spokesman for BT dismissed the allegations but insisted that the telco would cooperate with any resulting investigation.

If all this sound familiar, then you're right. In November, former telecoms regulator Oftel upheld a complaint from Thus and Broadsystem Ventures Ltd preventing BT from using information about the transfer of customers to alternative telecoms suppliers such as One.Tel, Tiscali and Tele2.

Oftel found that BT - which was calling customers who had decided to move to rival operators - was using this information to try to convince punters to stay with the monster telco.

At the time Oftel said: "Until now, BT has passed this [transfer] information to its marketing department, which has then contacted the customer to try and persuade them to stay with BT. Oftel has today ordered BT to stop carrying out this practice, on the grounds that it is forbidden under the new EU Access and Interconnection Directive that came into force in the UK in July 2003."

BT insists that it is doing nothing wrong by contacting punters looking to leave its service. In fact, the monster telco reckons that unless it can contact punters, it could open the floodgates for 'slamming', a process where customers are switched phone providers without their knowledge or consent.

Earlier this month BT lodged a formal appeal against the ruling with the Competition Appeals Tribunal (CAT), the UK's highest specialist competition law court. ®

Related Stories

BT appeals 'dirty tricks' banning order
BT ordered to stop 'dirty tricks'
Tele2 unveils UK phone service

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.