Feeds

BT's dial-up service on the mend

Getting better

  • alert
  • submit to reddit

Boost IT visibility and business value

BT's dial-up service appears to be on the mend. It has been bugged by an intermittent network problem, causing frustration for thousands of customers.

The problems hit email and some Web access (including some secure areas such as banking sites) over the last week or so.

Updating The Register this afternoon, a BT spokesman told us: "From Saturday 02.00am, due to measures carried out by our technical staff, the problem being encountered by a small number of our narrowband customers stopped showing up on our network.

"We are continuing our efforts to ensure that all our customers receive the level of service they should come expect. We apologise to our customers for the inconvenience caused."

Obviously, we're all hoping that BT's dial-up service makes a full recovery. What's clear, though, is that BT has tested the patience of its customers, And it needs to improve its handling of such problems.

The following is typical of what readers have been telling us over the weekend: "The worst part of this experience is the way that BT is not responding. I have e-mailed their technical support department only get a message back saying to telephone them, but the telephone number that they are giving constantly rings out. I have had a totally unreliable connection for over a week now, and despite trying day and evening I can't contact their tech support department."

Elsewhere, the Guardian reports that despite blowing more than £5 million on plugging its new mobile phone operation, BT has signed up fewer than 20,000 punters.

BT announced in the summer that it had teamed up with T-Mobile to offer a new service aimed at families.

BT Mobile Home Plan is the telco's first major step back into the mobile mass market since it flogged its mobile arm MMO2 two years ago.

The monster telco said that it hoped to sign up a million punters by the end of 2005. ®

Related Stories

BT's dial-up service dogged by network probs
BT flogs bluephones to the masses
BT confirms return to mass market mobile

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
EE network whacked by 'PDP authentication failure' blunder
Carrier is 'aware' of cockup, working on a fix NOW
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?