Feeds

BT appeals ‘dirty tricks’ banning order

'Fight, fight, fight, fight, fight...'

  • alert
  • submit to reddit

Designing a Defense for Mobile Applications

BT has lodged a formal appeal against a ruling ordering the monster telco to stop using "dirty tricks" to persuade customers from switching phone providers.

In November, telecoms regulator Oftel upheld a complaint from Thus and Broadsystem Ventures Ltd preventing BT from using information about the transfer of customers to alternative telecoms suppliers such as One.Tel, Tiscali and Tele2.

Oftel found that BT - which was calling customers who had decided to move to rival operators - was using this information to try to convince punters to stay with the UK's dominant telco.

At the time, Oftel said: "Until now, BT has passed this [transfer] information to its marketing department, which has then contacted the customer to try and persuade them to stay with BT. Oftel has today ordered BT to stop carrying out this practice, on the grounds that it is forbidden under the new EU Access and Interconnection Directive that came into force in the UK in July 2003."

But BT vowed to appeal the decision and has now formally lodged its case with the Competition Appeals Tribunal (CAT), the UK's highest specialist competition law court. Details of the appeal have just been published on the CAT Web site.

BT wants the CAT to overturn the order and, if successful, ensure that new communications regulator Ofcom picks up the tab for the cost of its appeal.

BT has already condemned Oftel's move as an "ill-conceived move that will cause widespread confusion for customers". It warned that unless BT is able to contact customers, it could open the floodgates for 'slamming', a process where customers are switched phone providers without their knowledge or consent.

A BT spokesman told El Reg: "Oftel's ill-conceived order makes no sense for the customer. We're hopeful that the tribunal will see sense."

Thus - which described BT as using "dirty tricks" - remains confident that the CAT will uphold Oftel's decision. ®

Related Story

BT ordered to stop 'dirty tricks'

Using blade systems to cut costs and sharpen efficiencies

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.