Feeds

Virgin.net still not accepting new broadband punters

Slippage

  • alert
  • submit to reddit

Designing a Defense for Mobile Applications

Virgin.net is still not accepting new broadband customers, almost a month after it said it would lift a moratorium on new sign-ups.

Late last year Virgin.net was plagued by a series of technical problems which led to a severe deterioration in its service. the ISP halted sign-ups for its ADSL service while it carried out remedial work. However, it was due to begin accepting new sign-ups from mid-December.

Now, though, punters trying to sign up to the service are faced with a short announcement advising them that the service will not be available until sometime "in the New Year".

The statement reads: "At present, due to heavy demand, we are unable to accept new Virgin.net Broadband customers. We will however be accepting registrations again in the New Year.

According to another announcement on the site, dated January 5, Virgin.net reports that "extra network capacity" has now been installed "ahead of schedule" which should "give all our customers a better service".

This, we're told, has led to "a significant improvement to the speed and performance of Virgin.net Broadband", it said.

Despite this, the ISP will not accept any new customers until "we are completely happy that its performance has returned to its previous high levels".

"At this stage we expect to re-open for new Virgin.net Broadband registrations in mid January," it said.

The ISP has also hired "88 additional Call Centre agents to handle your queries" but says it is still "dealing with a backlog of calls and emails".

Oh, and a number of punters continue to abuse the service, said the ISP.

No one from Virgin.net was available for comment at the time of writing. ®

Related Stories

Virgin.net blocks new broadband punters
ADSL snag catches Virgin.net

Securing Web Applications Made Simple and Scalable

More from The Register

next story
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.