Feeds

BT faces fresh complaint over late BB delivery

'Catalogue of errors, late reporting and misinformation'

  • alert
  • submit to reddit

Top three mobile application threats

A rural broadband scheme in Norfolk has complained to the UK's new communications regulator after BT failed to supply high-speed links to a new community wireless scheme on time.

West Norfolk Community Broadband (WNCB) was due to have the new lines in place - connecting the community wireless scheme to the Net - by December 18.

Now, though, it's been told by supplier PSI Net that "due to capacity problems on [BT's] network", WNCB could have to wait until May before the connection is made.

WNCB has already lodged a formal complaint and is likely to seek compensation after being given the run-around.

Explaining the problems, WNCB's Will Newman said: "I am extremely sorry to report that despite our best efforts it is highly unlikely that the system will be on-line by Christmas. The reasons for this are entirely out of our control.

"Where the faults lie is open to interpretation, but what is clear is that we are the totally innocent party. We have ordered and paid for the installation on the correct timescale and should be receiving the service. There is a catalogue of errors, late reporting and misinformation.

"During this process we have discovered some alarming similarities to our own position, which have been endured by FDM Broadband who dealt directly with BT."

Last month, BT apologised for delays that led to a Berkshire village having its wireless broadband connection cut off for almost a week.

Hungerford-based wireless broadband provider, FDM Broadband, claimed BT had failed to repair a dedicated circuit that connects the village of Lambourn to the Net.

It also claimed that since launching its service in Lambourn in October, BT's link has gone tits up six times, causing aggravation for the company and its customers.

FDM alleged it has also experienced similar problems elsewhere as it has tried to bring broadband to rural areas in Berkshire, Hampshire and Wiltshire.

In a statement BT said: "BT would like to apologise to West Norfolk Community Broadband for delays in delivering their private circuits to their supplier PSINet.

"Although our initial delivery date for the Hunstanton link was December 18, we later ran into problems with capacity on the network and have had to delay installation. We have promised to deliver this link by May, but we will make every effort to deliver it earlier.

A delay was caused in delivering another private circuit for Dersingham when there was a misunderstanding over whether a copper or fibre link had been ordered.

"BT recognises the urgent need for these private circuits to be provided and will make every effort to deliver them as quickly as possible," it said. ®

Related Story

Broadband minnow takes on BT over 'unacceptable' behaviour

Combat fraud and increase customer satisfaction

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.