Feeds

Broadband minnow takes on BT over ‘unacceptable’ behaviour

Sorry, says monster telco

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

BT has apologised for delays that led to a Berkshire village having its wireless broadband connection cut off for almost a week.

Hungerford-based wireless broadband provider, FDM Broadband, claimed BT had failed to repair a dedicated circuit that connects Lambourn, in Berkshire, to the Net.

Frustrated at the lack of action from BT, FDM issued a statement cataloguing its concerns. Within an hour of the release being sent out the line had been repaired, said the company.

Despite this, FDM has lodged an official complaint with Oftel, which will pass to new super regulator, Ofcom, if it's not resolved by the end of the year.

The complaint also includes the charge that since FDM launched its service in Lambourn in October, BT's link has gone titsup six times, causing aggravation for the company and its customers.

And FDM alleges it has also experienced similar problems elsewhere as it has tried to bring broadband to rural areas in Berkshire, Hampshire and Wiltshire.

"I find BT's slow response to this crisis in Lambourn absolutely unacceptable," said Karl Crossman, managing director of FDM Broadband.

"I have no way of assessing the validity of BT's excuses, but I do know that the users who have worked with me to bring broadband to their villages are now being denied service. Ironically, it was the community's frustration with BT's ADSL roll-out that lead them to turn to us in the first place," he said.

He went on: "In nearly every community we serve, BT has been late in delivering our link. The delay was four weeks in Hungerford, six weeks in Kintbury, and nearly two weeks in Kingsclere.

"As a result of the six-week delay in Kintbury, we lost approximately two-thirds of our pre-registered customers. These customers probably took up the ADSL broadband service, which became available in the area during the delay period.

"So far in every village that FDM has offered its service, BT has failed to supply this network link on time. As a result, FDM has lost revenue and its wireless roll-out has been constantly impeded," he said.

A BT spokesman "categorically denied that the monster telco was engaged in any dirty tricks.

He told The Register: "BT apologises for delays experienced by FDM Broadband.

"We were late in delivering a circuit in Kintbury and another one in Lambourn, which also suffered several faults.

"However, BT did deliver a circuit for Kingsclere on the contractual delivery date and three other circuits for FDM Broadband in Hungerford on time." ®

The Essential Guide to IT Transformation

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.