Feeds

118 services getting better

'Marked improvement'

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

The UK's 118 directory enquiries (DQ) services aren't quite so rubbish as they used to be.

So says research outfit 118tracker.com which found that some DQ operations began to show signs of getting their act together during November.

According to its latest monthly survey, the UK's recently deregulated DQ sector saw a "marked improvement on overall levels of service".

The top five operators to score full marks for accuracy were 118097 (Cable & Wireless), 118111 (One Tel), 118181 (Smile Assistance), 118374 (Cable Telecom, provided by C&W) and 118810 (Energis).

And when it comes to price, some operators charged 20p (118800 Directory Enquiries UK) while others racked up charges of £1.84 (118437 Mira System).

Last month research from two UK watchdogs found that four in ten calls to DQ operators end in the wrong information being dished out.

The research echoed earlier concerns from the Consumers' Association which found that UK punters are paying over the odds for a substandard service. ®

Related Stories

118 services not up to scratch - Oftel
Thus pulls out of 118 to 'protect reputation'

Secure remote control for conventional and virtual desktops

More from The Register

next story
Sea-Me-We 5 construction starts
New sub cable to go live 2016
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
BT claims almost-gigabit connections over COPPER WIRE
Just need to bring the fibre box within 19m ...
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.