Feeds

AT&T admits to portability problems

But says it's getting better

  • alert
  • submit to reddit

Using blade systems to cut costs and sharpen efficiencies

The US regulator the FCC has singled out AT&T Wireless as the most-challenged carrier after receiving an unusually high number of complaints against the vendor from users wishing to port their numbers.

AT&T is the third largest carrier in the U.S. but it leads the user complaint list for those looking to move their phone number between carriers. Consumers have been able to shift their wireless and landline numbers for two weeks and in that time a total of 600 complaints have been lodged against all carriers, as of late Monday afternoon.

"The majority of these complaints allege delay in moving a number from one wireless carrier to another, the FCC said. "There are similar complaints, although fewer in number, alleging delay in moving from a wireline carrier to a wireless carrier. The second biggest category alleges refusal or failure by carriers to “port” a number after receiving a consumer request."

AT&T has been mentioned 332 times in the complaints followed by Verizon with 129 complaints and Cingular with 98. Sprint follows with 94, Nextel with 46 and T-Mobile USA with 44. The FCC notes that some complaints may not pertain to an actual rule or order, meaning the companies may be in the right in various cases.

Still, there appears to be something amiss with AT&T's performance thus far.

"On December 4, noting the pattern of complaints and various press reports, the FCC’s Wireless Telecommunications Bureau sent a letter to AT&T Wireless asking for information about the nature of the problems the company appeared to be facing with the porting process and what the company was doing to remedy the situation," the FCC said. "AT&T Wireless has until December 10 to respond."

To its credit, AT&T isn't being shy about admitting its portability problems.

"Earlier on, we did have performance problems," AT&T Wireless President of Mobility Services Michael Keith told Reuters.

It takes a brave man to confront porting impotence in that fashion.

"If you stumble for a moment your competitors shine a light on you," he continued. "We did stumble but we have recovered."

AT&T vows it has improved rollover times and is now in line with the rest of the industry. It can sometimes get a number up and moved in thirty minutes. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.