Feeds

AT&T admits to portability problems

But says it's getting better

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

The US regulator the FCC has singled out AT&T Wireless as the most-challenged carrier after receiving an unusually high number of complaints against the vendor from users wishing to port their numbers.

AT&T is the third largest carrier in the U.S. but it leads the user complaint list for those looking to move their phone number between carriers. Consumers have been able to shift their wireless and landline numbers for two weeks and in that time a total of 600 complaints have been lodged against all carriers, as of late Monday afternoon.

"The majority of these complaints allege delay in moving a number from one wireless carrier to another, the FCC said. "There are similar complaints, although fewer in number, alleging delay in moving from a wireline carrier to a wireless carrier. The second biggest category alleges refusal or failure by carriers to “port” a number after receiving a consumer request."

AT&T has been mentioned 332 times in the complaints followed by Verizon with 129 complaints and Cingular with 98. Sprint follows with 94, Nextel with 46 and T-Mobile USA with 44. The FCC notes that some complaints may not pertain to an actual rule or order, meaning the companies may be in the right in various cases.

Still, there appears to be something amiss with AT&T's performance thus far.

"On December 4, noting the pattern of complaints and various press reports, the FCC’s Wireless Telecommunications Bureau sent a letter to AT&T Wireless asking for information about the nature of the problems the company appeared to be facing with the porting process and what the company was doing to remedy the situation," the FCC said. "AT&T Wireless has until December 10 to respond."

To its credit, AT&T isn't being shy about admitting its portability problems.

"Earlier on, we did have performance problems," AT&T Wireless President of Mobility Services Michael Keith told Reuters.

It takes a brave man to confront porting impotence in that fashion.

"If you stumble for a moment your competitors shine a light on you," he continued. "We did stumble but we have recovered."

AT&T vows it has improved rollover times and is now in line with the rest of the industry. It can sometimes get a number up and moved in thirty minutes. ®

Protecting against web application threats using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.