Feeds

Virgin.net blocks new broadband punters

Existing punters asked to 'go easy'

  • alert
  • submit to reddit

Business security measures using SSL

Virgin.net has stopped accepting new broadband customers because its service is being strangled by ongoing problems.

The decision to halt sign-ups until the middle of the month is just one of a number of "precautionary" decisions the ISP has taken to resolve what it admits is a "deterioration in service".

As well as halting the sign-up of new punters, Virgin.net is also clamping down on heavy users of its ADSL service and restricting them to 5GB of traffic a week. Some 700 Vigin.net customers have been identified as "heavy users" and the ISP has written to them asking for their co-operation.

Said the ISP in a service statement: "A small minority of customers are constantly uploading/downloading large files and thus clogging up the network. We have contacted these customers requesting everyone to reduce their levels of uploading/downloading activity to 1GB per day up to a maximum of 5GB per week so that everyone can enjoy the service in full."

And in a bid to clear a backlog of calls from hacked off punters Virgin.net has drafted in an extra support staff to handle customer calls and emails.

The list of measures being taken by Virgin.net shows just how bad things have become at the ISP.

Last month, it replaced a batch of dud routers in a bid to sort out what it described as a "performance-related issue" affecting its broadband customers.

At the time, it was thought this would solve the problems that given some punters such a miserable service. However, it now seems that replacing the "under-performing equipment" was only a short-term fix.

Virgin.net is now embarking on replacing caching technology which it says should help make its service "more efficient".

Virgin.net's MD, Alex Dale, admitted that the ISP had been experiencing problems but claimed that the service had "already started to improve".

He told The Register: "I'm pretty confident we've solved them [the problems that have plagued the service] now." ®

Related Story

ADSL snag catches Virgin.net

Security and trust: The backbone of doing business over the internet

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.