Orange says sorry for charging for phone spam

Won't do it again, here's your money back etc.

By Tim Richardson • Get more from this author

Posted in Mobile, 2nd December 2003 13:35 GMT

Orange has admitted that it made an £84,000 cock-up after billing punters for receiving marketing picture messages from the mobilephoneco.

In total, Orange sent around 210,000 picture messages (one batch notifying the end of British summertime and the other around Halloween) to its punters, but charged them by mistake.

Yesterday, it coughed up the mistake.

In a statement, the company said: "We're sorry that we accidentally charged some customers for receiving marketing photo messages from Orange. We've fixed the problem, and are making sure that it never happens again."

Anyone who received the photos will receive a full refund, said Orange.

Last month some 18,000 people were charged twice for their BT Internet services following a billing error at the dominant fixed-line telco. ®

18,000 Net users caught in BT billing error

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